Approach


Category: Senior Team in Conflict
We began with series of retreats, first to appreciate differences in thinking styles, and using this understanding to tackle interpersonal and diversity issues that had contributed to the misunderstandings. We took a systems thinking approach to examine planning and delivery of services and to analyze where problems had occurred. Finally, we looked at accountability, and as a team, committed to new standards. In between the retreats, we facilitated the bi-weekly phone calls, drawing everyone into the conversation, encouraging dialogue and action, and building on the learning and agreements established during the retreats.