• 2: Capture the Impact
    • 2.1: Frequently Asked Questions
    • 2.2: Video and Organizational Change
  • 3: Who Are We?
    • 3.2: About Lisa
    • 3.3: Guiding Principles
    • 3.4: Strategic Partners
  • 4: When To Bring Us In
  • 5: Our Clients
  • 6: Stories of Our Work
    • 6.1: Organizational Transformation
    • 6.2: Capturing the Impact
    • 6.3: Senior Team in Conflict
    • 6.4: Learning Organization
    • 6.5: Changing the Culture
    • 6.6: Managed Care Institution
  • 7: Talks & Articles
    • 7.1: Upcoming & Recent Engagements
    • 7.2: Selected Speaking Engagements
    • 7.3: Workshops and Trainings
    • 7.4: Selected Publications
  • 8: Contact Us
Stories of Our Work » Changing the Culture

Challenges

Category: Changing the Culture
A leading insurance company found its old way of reaching customers wasn’t working. Competitors had eaten into its market share. Costs for finding prospects were rising. Claims were out of control. And the company didn’t know what its customers wanted.
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